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Custom Seal Roofing
P.O. Box 1290
708 Graham Drive
Fremont, Ohio 43420
PH: 800-370-7325
Email: smayle@customseal.com
National Sales & Accounts Manager
Michael Ribbe
9002 Eastwood Ct.
Sugarland, TX 77478
Cell:713-248-5330
Office:281-242-9796
Fax:281-242-7148
Email: mike.ribbe@windstream.net
Canadian National Sales Manager:
Jordy Speak
email: customseal@execulink.com
Cell (519) 476-3189
Office (519) 238-2836
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Arizona State University
Performance Based Studies Research Group (PBSRG)
Del E. Webb School of Construction (DEWSC)
Ira A. Fulton School of Engineering
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PO Box 870204 Tempe, AZ 85287-0204
Phone (480) 965-4273 Fax (480) 965-4371
http://www.eas.asu.edu/pbsrg
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Custom Seal
2005 Business Performance Report
1. PERFORMANCE BASED STUDIES RESEARCH GROUP (PBSRG)
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Research Background : Over the past ten years,
the PBSRG has collected performance information on roofing,
janitorial, landscaping, electrical, mechanical, Job Order
and parking deck coating contractors. The data has been collected
by Dr. Dean T. Kashiwagi and the PBSRG of Arizona State University's
Del E. Webb School of Construction. The data from these inspections
and performance studies has been compiled into a third party,
non- biased contractor performance information database.
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Two Major Performance Factors : The data has
shown that there are two major factors that influence the
performance of roofing systems. First, the overall quality
of the materials used in the system and second, the skill
of the contractor who installs it. Deficiencies in either
area can cause premature failure requiring costly repairs
to the system.
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Current Industry Environment : Performance
information currently available in the roofing industry is
based largely on "advertising" claims and "marketing
hype." Many systems are currently sold as performers
and may or may not be supported by reliable performance information.
Consequently, very few contractors and roofing systems suppliers
have been willing to have their "performance" evaluated.
2. PERFORMANCE VERIFICATION OF CUSTOM SEAL APPLICATIONS
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PBSRG and Custom Seal are testing a performance based information
system in Custom Seal's operations. This research program
includes collecting data by the use of customer surveys (includes
customer satisfaction and roof performance data). All contractors
installing Custom Seal material will submit information on
their previous jobs installed. PBSRG will collect the data
and send out customer surveys to the owner. Once the owner
has responded, the results are then composed into individual
contractor performance lines. These results are then tallied
into an overall performance line of Customs Seal. PBSRG also
separates the results into two categories: Business and Residential.
The performance information (line) below is from the business
category.
CUSTOM SEAL
2005 BUSINESS PERFORMANCE LINE |
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BUSINESS ROOF INFORMATION
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Units
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Total Number of Contractors Surveyed
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48
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Total Business Roofs
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635
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Total Business Roof Area (sq.ft.)
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7,444,391
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Maximum Age Roofs (years)
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9
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Average Roof Age (years)
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3.4
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Average Roof Area (sq.ft.)
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11,723
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Number of Roofs over 15,000 sq.ft.
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114
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Total Area of Roofs over 15,000 sq.ft.
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4,879,327
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BUSINESS ROOF PERFORMANCE PROFILE
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Units
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Number of Different Job Responses
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411
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Number of Roofs that Never Leaked
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234
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Number of Roofs that Still Leak
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0%
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Percent of Roofs that Never Leaked
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57%
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Percent of Roofs that Still Leak
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0%
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Percent of Roofs that Leaked and were Repaired
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4.2%
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Percent of Roofs not Requiring Maintenance
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27%
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Percent of Satisfied Customers
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98%
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Percent of Satisfactory Roofs
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96%
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Percent of Jobs Completed on Time
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97%
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Percent of Roofs with Traffic Greater than 12
Times per Year
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9%
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CUSTOMER EVALUATION
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Average
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Average Number of Days to Respond to Emergencies
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1
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Contractor's Ability to Communicate *
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9.5
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Contractor's Management Abilities *
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9.4
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Professionalism of Contractor *
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9.4
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Contractor's Level of Honesty *
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9.5
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Overall Performance of Contractor *
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9.4
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Comfort Level in Hiring Contractor Again Based
Solely on Performance *
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9.5
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Number of Different Customer Responses
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208
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| *Maximum rating applicable for
this survey is 10 |
Disclaimer : The
information has been collected under the license of Dean T. Kashiwagi
and does not represent the views of the Del E. Webb School of Construction,
Alliance for Construction Excellence, or Arizona State University.
It is not an endorsement of the above contractor or product. It
is unbiased, documented, performance information that can be verified
by the facility owner. If you have further questions about the performance
of the evaluated system, we request that you contact us.
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