ROOFING CONTRACTORS PERFORMANCE CRITERIA

Instructions for Ratings on Performance Based Work:
The ratings 1-10, 10 being the best should be done in the following manner:

If the contractor was on time, on budget w/no cost generated change orders, and met the quality expectations, and the user wants the contractor back, the contractor should be rated a 10 in all areas.

If the project was not on budget, or on time, or did not meet quality expectations, the highest rating should be a 9. If two of the categories were not met the maximum rating should be an 8. If none of the categories were met the rating should be a 7 and the owner can then give a lower rating if there is a question about using the contractor again.

If there is a question, contact Sylvia Romero by email at Sylvia.Romero@asu.edu or call (480) 965-1252. 

Fax back to Arizona State University/PBSRG (480) 965-4371

CONTRACTOR EVALUATION
Contractor Name:_______________________________
  Performance Criteria Units Rating
1 Contractor's ability to communicate (1-10)   
2 Contractor's management abilities (1-10)   
3 Professionalism of Contractor (1-10)  
4 Contractor's level of honesty (1-10)  
5 Overall performance of the contractor (1-10)  
6 Comfort level in hiring contractor again based solely on performance (1-10)  
7 Response time to emergencies (In Days)  

ROOF EVALUATION
User Name: __________________________ Date Installed:_______________________
Building Name:________________________ Roof Area (sq.ft.):_____________________
Please Indicate whether building is (check one) Residential ______ Business______

Instructions for the following questions: Circle ONLY ONE, if not applicable, please leave blank

  Performance Criteria Units Rating
1 Was the job completed on time ? Circle Y / N
2 Are you satisfied with the contractor ? Circle Y / N
3 Are you satisfied with the roof system? Circle Y / N
4 Has your roof ever leaked since the contractor installed it ? Circle Y / N
5 If the roof leaked, was it repaired ? Circle Y / N
6 If the roof still leaks, will you give us permission to let the contractor know ? Circle Y / N
7 Number of times roof is maintained per year #  
8 Number of times someone walks on the roof per year #  
FACILITY MANAGER/OWNER INFORMATION

Contact Name:___________________________________________________

Company Name:__________________________________________________

Phone:_____________________Ext_____________Fax:__________________ 

Please fax the form back to Arizona State University/PBSRG at (480)965-4371